TSB steal money from old age pensioner

To: Brown, Iain

Outlook.com Active View

1 attachment (77.5 KB)

CLOSING BALANCE TSB 14-03-2016.docx

So where the fuck is the money that has disappear from the account are you so fucking stupid you don't understand that I don't give two fucks about the account being closed I just want the money that was in the account idiots there should be a closing balance of £1081.34 but the TSB have made £506.00 of that disappear so where is it thats your job to find out.

M McHale

From: Iain.Brown@financial-ombudsman.org.uk
To: tmch54@hotmail.com
Subject: Your complaint about our service
Date: Mon, 14 Mar 2016 10:39:21 +0000

Dear Mrs McHale

I’m contacting you in response to the email which you sent on 7^th March 2016 where you’ve requested that a senior manager look into your concerns about how your case was handled. I’m sorry that you remain unhappy with the outcome that has been reached in your case.

The senior manager can only look into and comment on the customer service you’ve received from us. They aren’t able to comment on the facts of your case and can’t overturn a decision of an ombudsman – nobody at our service, however senior, is able to do that.

From the look of things you’re unhappy about the decision the ombudsman has reached. Since your email was passed to me I’ve had a chance to speak to the ombudsman in your case, Bridget Makins. She has confirmed to me that she has considered all of the evidence on your casefile from both yourself and the business before coming to her decision. And she feels that she’s explained why it was reasonable for the bank to close the account, citing the terms and conditions for the account.

I’m sorry that you aren’t happy with the decision that has been reached but from my review of the file, I can see that our usual process has been followed. As I’ve mentioned the senior manager won’t be able to look into or comment on the facts of your case but if you want them to look into anything relating to the customer service you’ve received then please let me know and I can ask them to do so.

Yours sincerely

Iain Brown

Iain Brown | team manager | Financial Ombudsman Service | Tel 020 3222 9704 | Fax 020 3222 9705

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Tmch Pollok

14/03/2016

Photos

To: Brown, Iain

M McHale

From: Iain.Brown@financial-ombudsman.org.uk
To: tmch54@hotmail.com
Subject: Your complaint about our service
Date: Mon, 14 Mar 2016 10:39:21 +0000

Dear Mrs McHale

Yours sincerely

Iain Brown

Iain Brown | team manager | Financial Ombudsman Service | Tel 020 3222 9704 | Fax 020 3222 9705

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Tmch Pollok

07/03/2016

Photos

To: complaint.info@financial-ombudsman.org.uk

I writing to make a complaint to the senior a manager about the handling of my case, part of my case was that TSB where unreasonable in not give me time to get the account in order before it was closed and it was acting illegal in removing money from my account to the point that I don't know where it has went to, it could have went into the pocket of the branch manager who it is rumour that this is not first time she done this and the FOS don't seem to care I wonder why that is, she was also caught in a lie when they said my son admitted opened the account without my knowledge FOS completely ignored all of this,

In the quote below you say, we will always take account of what you tell us about the case. But we also have to consider carefully the other side of the story. We listen to the facts and arguments from both sides and balance them carefully to help form our view.

Well it did happen in my case you ignored everything I said but you cannot say that about what TSB said every word they said including there lies was taking into account so you are either bad at your job or you are corrupt what is it,

So I want three things answered,

1) Where is my money,

2) Why is it reasonable to closed the account without give time to sort thing out,

3) Is the FOS corrupt.

M McHale

that.taking your views into account

We will always take account of what you tell us about the case. But we also have to consider carefully the other side of the story. We listen to the facts and arguments from both sides and balance them carefully to help form our view. If you disagree with our view, you can ask us to reconsider the matter. We will explain how you can do that.

In the majority of cases, we are usually able to settle the dispute informally to the satisfaction of both sides – by making suggestions and recommendations that the business and consumer both accept. In a small number of cases, one of our ombudsmen will need to make a formal decision, to settle the matter.

Our ombudsmen and adjudicators base their decisions on what they consider is the fair and reasonable approach in the particular circumstances of each individual case.

From: tmch54@hotmail.com
To: iain.brown@financial-ombudsman.org.uk
Subject: RE: Your complaint about our service
Date: Sat, 20 Feb 2016 13:00:33 +0000

I have contacted a few of the trader who made the refunds and they said that they never received this money back from the TSB if that is true were is the money how do I know it's not in this bank managers pocket and she is paying certain people off,

Do you see what can happen when people jump to conclusion everyone looks guilty how do you like it so fine out were the money has went to..

M McHale

From: tmch54@hotmail.com
To: iain.brown@financial-ombudsman.org.uk
Subject: RE: Your complaint about our service
Date: Fri, 19 Feb 2016 16:48:23 +0000

Your final decision means nothing to me when you don't do the job you have be paid to do I gave you the list of transaction that TSB did a reverse transaction on as you accused my son of fraud without any evidence I now expect you to do what you should have done in the first place and use the list to prove one way or another to find out who was in the wrong because it's clear your wearing blinker by refusing to take all the evidence you seem to think that looking at a few sheets of paper the bank give you and not looking at a source of evidence I have supplied means you are doing a good job no it does't it means you are corrupt because you lazy, you are not above the law and I will take you to court if you mess this up I have attached the list again so do your job.

M McHale

From: Iain.Brown@financial-ombudsman.org.uk
To: tmch54@hotmail.com
Subject: Your complaint about our service
Date: Fri, 19 Feb 2016 16:05:55 +0000

Dear Mrs McHale

Thank you for your patience while I’ve been looking into your concerns about how we’ve handled your case.

In your email to Caroline Wayman you’ve said that you don’t think we’ve handled your case impartially and you want your case passed to someone more honest.

The role of the adjudicator is to consider both sides of the story and look at the evidence provided by both yourself and the financial business before coming to a fair and impartial outcome. I’ve had a chance to review your file and I’m satisfied that Kuldeep has followed our usual process with your case. In every case we look at, if either the consumer or the business disagree with the outcome that is reached, then you can ask that the case is sent to an ombudsman to review the file and give our final decision on your case. The ombudsman will look again at the whole file and independently review the case before coming to their decision. I’ve attached a factsheet which explains what a final decision means.

As it’s clear that you disagree with Kuldeep’s view on your case then I think the best way to proceed is to pass the case to an ombudsman. I’ve asked Kuldeep to contact the business to see if they have anything further to add for the ombudsman to consider. I’d also like to ask that if you have anything further you’d like to add that you send this to either myself or Kuldeep by Wednesday 24^th February 2016 so we can add it to your file. If you would like to add anything but don’t think you can get this to me by that date then please let me know. I have added your latest email to your file which includes the seller information contact details.

If you have any questions about any of the above please don’t hesitate to get back in touch.

Yours sincerely

Iain Brown

Iain Brown | team manager | Financial Ombudsman Service | Tel 020 3222 9704 | Fax 020 3222 9705

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Tmch Pollok

02/03/2016

Photos

To: Brown, Iain

Please confirm you have passed my complaint on to the ombudsman and you are not sitting on it hoping it will go away because I will not until I get my money out off your and the bank managers pocket.

From: tmch54@hotmail.com
To: iain.brown@financial-ombudsman.org.uk
Subject: RE: Your complaint about our service
Date: Fri, 19 Feb 2016 16:48:23 +0000

M McHale

From: Iain.Brown@financial-ombudsman.org.uk
To: tmch54@hotmail.com
Subject: Your complaint about our service
Date: Fri, 19 Feb 2016 16:05:55 +0000

Dear Mrs McHale

Thank you for your patience while I’ve been looking into your concerns about how we’ve handled your case.

In your email to Caroline Wayman you’ve said that you don’t think we’ve handled your case impartially and you want your case passed to someone more honest.

If you have any questions about any of the above please don’t hesitate to get back in touch.

Yours sincerely

Iain Brown

Iain Brown | team manager | Financial Ombudsman Service | Tel 020 3222 9704 | Fax 020 3222 9705

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Tmch Pollok

23/02/2016

Photos

To: Brown, Iain

Are you people stupid my complaint is about TSB not letting me get my money out every penny due and that TSB don't have the right to make it disappear and it is your job to make sure I get my money back I don't care about the account being close fool I just want my money back and I don't think it's unreasonable to expect a period of time for me to sort thing out before the account being close so pass it on to the ombudsman there can't be anyone stupid then you two who believed the lies told to you by TSB and then failed to check if what they said was true instead you made false accusation which you had no evidence of

M McHale

From: Iain.Brown@financial-ombudsman.org.uk
To: tmch54@hotmail.com
Subject: RE: Your complaint about our service
Date: Tue, 23 Feb 2016 16:15:44 +0000

Dear Mrs McHale

Thank you for your emails which have been added to your casefile.

The issue that has been considered by our service in your case has been whether the bank were correct or not in closing your bank account. I know that you have concerns about refunds sent to ebay traders who you would like us to contact. However that is not something which our service would look at and I can only suggest that you get in touch with them or ebay directly.

As Kuldeep has given you his opinion in your case, it’s up to you whether or not you agree. If you don’t you can ask for an ombudsman to review your whole file before issuing you with our final decision for your case. But I must reiterate that the ombudsman will only look at whether or not the business acted appropriately in closing your account.

Please let us know if you’d like to ask for an ombudsman to review your case by 25^th February 2016 as this is when it’s due to close.

Yours sincerely

Iain Brown

From: Tmch Pollok [mailto:tmch54@hotmail.com]
Sent: 20 February 2016 13:01
To: Brown, Iain
Subject: RE: Your complaint about our service

Do you see what can happen when people jump to conclusion everyone looks guilty how do you like it so fine out were the money has went to..

M McHale

From: tmch54@hotmail.com
To: iain.brown@financial-ombudsman.org.uk
Subject: RE: Your complaint about our service
Date: Fri, 19 Feb 2016 16:48:23 +0000

M McHale

From: Iain.Brown@financial-ombudsman.org.uk
To: tmch54@hotmail.com
Subject: Your complaint about our service
Date: Fri, 19 Feb 2016 16:05:55 +0000

Dear Mrs McHale

Thank you for your patience while I’ve been looking into your concerns about how we’ve handled your case.

In your email to Caroline Wayman you’ve said that you don’t think we’ve handled your case impartially and you want your case passed to someone more honest.

If you have any questions about any of the above please don’t hesitate to get back in touch.

Yours sincerely

Iain Brown

Tmch Pollok

20/02/2016

To: Brown, Iain

Outlook.com Active View

1 attachment (95.3 KB)

New message to tradezone.dotx

Do you see what can happen when people jump to conclusion everyone looks guilty how do you like it so fine out were the money has went to..

M McHale

From: tmch54@hotmail.com
To: iain.brown@financial-ombudsman.org.uk
Subject: RE: Your complaint about our service
Date: Fri, 19 Feb 2016 16:48:23 +0000

M McHale

From: Iain.Brown@financial-ombudsman.org.uk
To: tmch54@hotmail.com
Subject: Your complaint about our service
Date: Fri, 19 Feb 2016 16:05:55 +0000

Dear Mrs McHale

Thank you for your patience while I’ve been looking into your concerns about how we’ve handled your case.

In your email to Caroline Wayman you’ve said that you don’t think we’ve handled your case impartially and you want your case passed to someone more honest.

If you have any questions about any of the above please don’t hesitate to get back in touch.

Yours sincerely

Iain Brown

Iain Brown | team manager | Financial Ombudsman Service | Tel 020 3222 9704 | Fax 020 3222 9705

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Tmch Pollok

19/02/2016

To: Brown, Iain

Outlook.com Active View

1 attachment (136.6 KB)

30 Dec 15 DEBITCARD PAYMENT DEP 3.dotx

M McHale

From: Iain.Brown@financial-ombudsman.org.uk
To: tmch54@hotmail.com
Subject: Your complaint about our service
Date: Fri, 19 Feb 2016 16:05:55 +0000

Dear Mrs McHale

Thank you for your patience while I’ve been looking into your concerns about how we’ve handled your case.

In your email to Caroline Wayman you’ve said that you don’t think we’ve handled your case impartially and you want your case passed to someone more honest.

If you have any questions about any of the above please don’t hesitate to get back in touch.

Yours sincerely

Iain Brown

Iain Brown | team manager | Financial Ombudsman Service | Tel 020 3222 9704 | Fax 020 3222 9705

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Tmch Pollok

19/02/2016

Photos

To: Brown, Iain

M McHale

From: Iain.Brown@financial-ombudsman.org.uk
To: tmch54@hotmail.com
Subject: Your complaint about our service
Date: Fri, 19 Feb 2016 16:05:55 +0000

Dear Mrs McHale

Thank you for your patience while I’ve been looking into your concerns about how we’ve handled your case.

In your email to Caroline Wayman you’ve said that you don’t think we’ve handled your case impartially and you want your case passed to someone more honest.

If you have any questions about any of the above please don’t hesitate to get back in touch.

Yours sincerely

Iain Brown

Iain Brown | team manager | Financial Ombudsman Service | Tel 020 3222 9704 | Fax 020 3222 9705

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Tmch Pollok

11/02/2016

To: Jethwa, Kuldeep

Dear Mr or Ms: Jethwa

Thomas McHale did not admit to opening the account without me know I was the one who opening the account he was only used the account to buy from eBay with my permission because I was giving him half the money for the purchases for half the profit, as I said TSB are lying about him admitting that he opened the account and I was there as was my other son so unless your are saying you believe them over the three of us then you will have to look at your impartiality what was said about the account was from a question from them when they asked if he was buying from the internet using the account he said he was and they said the account could not be used for business purposes but no money was going into account from any sales so it was not being used for business, if you think something illegal was being done then show me the proof it is not illegal to return unwanted goods or to claim for items not delivered and getting a refund so unless you have this proof I would advise you to be careful you will find yourself being sued,

As for the abusive emails my son did not compose all of them and they made lies about them as well when they said he called Pester a jew this a lie what said in one email quote are you a jew that is a question not abuse but apart from that what has it to do with you your job is to regulate the banks not the internet so I believe TSB is taking you as a patsy and maybe using your religion persuasion against me if this is the case I want someone else to handle my complaint because I want my money back every penny they can take my money and make it disappear I mean are you the full shilling,

So show me the proof in black white and not just in hearsay I'm entitled to my money so do your job or hand it on to someone honest that is me saying this and not one off my family.

M McHale

From: Kuldeep.Jethwa@financial-ombudsman.org.uk
To: tmch54@hotmail.com
Subject: Your complaint about TSB Bank Plc ('TSB') (Our ref: 17673480)
Date: Thu, 11 Feb 2016 18:37:43 +0000

Dear Mrs McHale

I hope you’re well.

I’m emailing to update you about my investigation into your complaint.

I’m afraid that, based on what I’ve seen, I think TSB have dealt with your complaint fairly.

I understand the outcome may be disappointing for you – I’ve reviewed all the information available to me, and can assure you the case has been looked into thoroughly.

I’ve attached my findings above which explains my opinion, and the reasons why I’ve not agreed with your position on this complaint. I’ve also sent you a copy by post.

I appreciate you may have questions regarding the outcome – If you like, I’d be happy to discuss my findings with you via telephone so I can help address any concerns you may have. I understand your preferred method of contact is email, however, if you’d like to proceed with the call, I’d be happy to try arrange a time that suits you best.

Lastly, whilst I appreciate the outcome is not what you hoped for, I wanted to thank you for your patience whilst I’ve been investigating your complaint.

Yours sincerely

Kuldeep Jethwa l Case Adjudicator
Financial Ombudsman Service

Phone: 0203 716 9978 Fax: 0203 716 9979
Email: Kuldeep.Jethwa@financial-ombudsman.org.uk
Office: Exchange Tower, London E14 9SR

P Please consider the environment before printing this e-mail

Tmch Pollok

11/01/2016

To: Paul.Pester@tsb.co.uk

Where my money you thieving bastard do you think you will get with stealing your customers money

From: mmch1929@outlook.com
To: paul.pester@tsb.co.uk
Subject: RE: Crooked Bank Manager
Date: Sat, 9 Jan 2016 19:34:09 +0000

Dear Mr Crook

M McHale

From: mmch1929@outlook.com
To: paul.pester@tsb.co.uk
Subject: RE: Crooked Bank Manager
Date: Fri, 8 Jan 2016 21:28:11 +0000

Check out the attachments and see how you have fuck up asshole.

From: mmch1929@outlook.com
To: paul.pester@tsb.co.uk
Subject: RE: Crooked Bank Manager
Date: Fri, 8 Jan 2016 18:10:27 +0000

How gave you permission to take money from my account put it back or prove you had the right to do it you stupid fascist fuck I have already made a complaint about you bank you fascist little fuck.

From: mmch1929@outlook.com
To: paul.pester@tsb.co.uk
Subject: RE: Crooked Bank Manager
Date: Wed, 6 Jan 2016 11:17:20 +0000

I need answer to my email.

From: mmch1929@outlook.com
To: paul.pester@tsb.co.uk
Subject: RE: Crooked Bank Manager
Date: Wed, 6 Jan 2016 09:28:58 +0000

M McHale

From: mmch1929@outlook.com
To: paul.pester@tsb.co.uk
Subject: RE: Crooked Bank Manager
Date: Wed, 6 Jan 2016 06:25:36 +0000

Dear Don

M McHale.

From: mmch1929@outlook.com
To: paul.pester@tsb.co.uk
Subject: RE: Crooked Bank Manager
Date: Wed, 16 Dec 2015 13:28:40 +0000

From: mmch1929@outlook.com
To: paul.pester@tsb.co.uk
Subject: RE: Crooked Bank Manager
Date: Wed, 16 Dec 2015 13:10:30 +0000

From: tmch54@hotmail.com
To: paul.pester@tsb.co.uk
Subject: Crooked Bank Manager
Date: Sat, 12 Dec 2015 16:51:56 +0000

M McHale

Tmch Pollok

11/01/2016

Photos

To: ombudsman Cc: paul.pester@tsb.co.uk

When are you going to stop TSB stealing money from my account I don't know where my money is going what sort of fascist country are we living in where a bank manager can steal from a customer and nobody cares do something.

M McHale

From: tmch54@hotmail.com
To: customer.contact@financial-ombudsman.org.uk
CC: paul.pester@tsb.co.uk
Subject: RE: Your complaint about Lloyds Bank PLC (Our ref: 17673480)
Date: Fri, 8 Jan 2016 21:41:56 +0000

Please consider this email as part of my evidence of the harassment I have been getting from my bank as you will see from the transaction listed below the first three transaction is for items I return to the seller, which I have a receipt and tracking information for which I have supplied copy of, The fourth is a good will payment from the seller because of a problem with an order, the idiot at my branch no idea what she is doing redebit it back to the seller without contacting me about it which is in my illegal and maybe fraud because we don't know if it did go back to the sellers or into a special account,

I want this matter sorted the bank are acting like fascist thugs, I need something done about this before they do anymore harm, they cut me off from my money knowing I need it for my daughters funeral.

Description Type [?] In (£) Out (£) Balance (£)

08 Jan 16 TSB REDEBIT 08/01 PAY 149.99 579.95

Transaction One

Disputed Amount:

£149.99 GBP

Not as described:

301661198609 - ECOO E04 5.5" Android Smartphone Mobile Dual SIM Octa Core 3GB RAM 16GB 3G & 4G

Buyer reason(s):

Missing Parts

Status

Your claim has been resolved and you'll receive a £149.99 GBP refund.

What happens next

Please allow up to 7 days for the refund to appear in your account. Once the refund is complete, the case will be closed.

Transaction Two

08 Jan 16 TSB REDEBIT 07/01 PAY 37.40 729.94

Hello Mary, The seller accepted your return of U8 Bluetooth Smart Wrist Watch Phone Mate For Android & iPhone Samsung Sony HTC, and refunded you £37.40. It should be available in your PayPal account.

U8 Bluetooth Smart Wrist Watch Phone Mate For Android & iPhone Samsung Sony HTC Return ID: 5021416909 Seller ID: tradezone-uk Return quantity: 4

Transaction Three

08 Jan 16 TSB REDEBIT 07/01 PAY 9.35 767.34

Hello Mary, The seller accepted your return of U8 Bluetooth Smart Wrist Watch Phone Mate For Android & iPhone Samsung Sony HTC, and refunded you £9.35. It should be available in your PayPal account. U8 Bluetooth Smart Wrist Watch Phone Mate For Android & iPhone Samsung Sony HTC

Return ID: 5021416946

Seller ID: tradezone-uk

Return quantity: 1

Transaction Four

08 Jan 16 TSB REDEBIT 05/01 PAY 10.00 776.69

Thanks so much for your custom!
We are pleased to help you.

1.We have refunded you the money, transaction ID:4PM486064R380050Y, please have a check.
2.We are now contacting the logistic to solve the delivery problem, if you receive the package later, please feel free contact us, if
you still want it, we will give you big discount, is that fine for you?

Waiting for your early reply so we can proceed to help you.

M McHale

Dear Sir or Madam

Further to my complaint it's TSB Bank plc and not Lloyds Bank PLC as you have in your subject line in the email you sent me, The bank has now took money from my account without my permission or gave any reason as to why, the transaction are to do with item I return to the seller and I have receipt for them can those crooks plunder my account without a word to me so I could put my side of the matter I need something done about those fascist thugs before they do anymore harm they cut me off from my money knowing I need it for my daughters funeral.

M McHale

From: customer.contact@financial-ombudsman.org.uk
To: tmch54@hotmail.com
Subject: Your complaint about Lloyds Bank PLC (Our ref: 17673480)
Date: Thu, 7 Jan 2016 10:44:32 +0000

Dear Mrs McHale

Thank you for contacting the ombudsman. We’ll look carefully into everything you’ve sent us – and will get back to you within the next two weeks to let you know how we can help.

If we need anything else from you, we’ll be in touch – and if you want to send us any other information in the meantime, please use our reference 17673480.

Yours sincerely

Michael Sears

Administrator (Customer help)

Telephone 0800 0 234 567

Email complaint.info@financial-ombudsman.org.uk

Tmch Pollok

09/01/2016

To: Paul.Pester@tsb.co.uk

Dear Mr Crook

M McHale

From: mmch1929@outlook.com
To: paul.pester@tsb.co.uk
Subject: RE: Crooked Bank Manager
Date: Fri, 8 Jan 2016 21:28:11 +0000

Check out the attachments and see how you have fuck up asshole.

From: mmch1929@outlook.com
To: paul.pester@tsb.co.uk
Subject: RE: Crooked Bank Manager
Date: Fri, 8 Jan 2016 18:10:27 +0000

How gave you permission to take money from my account put it back or prove you had the right to do it you stupid fascist fuck I have already made a complaint about you bank you fascist little fuck.

From: mmch1929@outlook.com
To: paul.pester@tsb.co.uk
Subject: RE: Crooked Bank Manager
Date: Wed, 6 Jan 2016 11:17:20 +0000

I need answer to my email.

From: mmch1929@outlook.com
To: paul.pester@tsb.co.uk
Subject: RE: Crooked Bank Manager
Date: Wed, 6 Jan 2016 09:28:58 +0000

M McHale

From: mmch1929@outlook.com
To: paul.pester@tsb.co.uk
Subject: RE: Crooked Bank Manager
Date: Wed, 6 Jan 2016 06:25:36 +0000

Dear Don

M McHale.

From: mmch1929@outlook.com
To: paul.pester@tsb.co.uk
Subject: RE: Crooked Bank Manager
Date: Wed, 16 Dec 2015 13:28:40 +0000

From: mmch1929@outlook.com
To: paul.pester@tsb.co.uk
Subject: RE: Crooked Bank Manager
Date: Wed, 16 Dec 2015 13:10:30 +0000

From: tmch54@hotmail.com
To: paul.pester@tsb.co.uk
Subject: Crooked Bank Manager
Date: Sat, 12 Dec 2015 16:51:56 +0000

M McHale

Tmch Pollok

09/01/2016

Photos

To: Charlotte.Sjoberg@tsb.co.uk Cc: Roy.Beale@tsb.co.uk, Gillian.Slater@tsb.co.uk, Risha.Parmar@tsb.co.uk, Anthony.Hua@tsb.co.uk

How is that subject for a newspaper headline.

Description Type [?] In (£) Out (£) Balance (£)

08 Jan 16 TSB REDEBIT 08/01 PAY 149.99 579.95

Transaction One

Disputed Amount:

£149.99 GBP

Not as described:

301661198609 - ECOO E04 5.5" Android Smartphone Mobile Dual SIM Octa Core 3GB RAM 16GB 3G & 4G

Buyer reason(s):

Missing Parts

Status

Your claim has been resolved and you'll receive a £149.99 GBP refund.

What happens next

Please allow up to 7 days for the refund to appear in your account. Once the refund is complete, the case will be closed.

Transaction Two

08 Jan 16 TSB REDEBIT 07/01 PAY 37.40 729.94

U8 Bluetooth Smart Wrist Watch Phone Mate For Android & iPhone Samsung Sony HTC Return ID: 5021416909 Seller ID: tradezone-uk Return quantity: 4

Transaction Three

08 Jan 16 TSB REDEBIT 07/01 PAY 9.35 767.34

Return ID: 5021416946

Seller ID: tradezone-uk

Return quantity: 1

Transaction Four

08 Jan 16 TSB REDEBIT 05/01 PAY 10.00 776.69

M McHale

Dear Sir or Madam

M McHale

From: customer.contact@financial-ombudsman.org.uk
To: tmch54@hotmail.com
Subject: Your complaint about Lloyds Bank PLC (Our ref: 17673480)
Date: Thu, 7 Jan 2016 10:44:32 +0000

Dear Mrs McHale

Thank you for contacting the ombudsman. We’ll look carefully into everything you’ve sent us – and will get back to you within the next two weeks to let you know how we can help.

If we need anything else from you, we’ll be in touch – and if you want to send us any other information in the meantime, please use our reference 17673480.

Yours sincerely

Michael Sears

Administrator (Customer help)

Telephone 0800 0 234 567

Email complaint.info@financial-ombudsman.org.uk

Tmch Pollok

08/01/2016

To: ombudsman Cc: paul.pester@tsb.co.uk

Outlook.com Active View

1 attachment (5.9 MB)

CCI080120T.S.B.16.pdf